Accessibility

Our approach

We want everyone to be able to use this website, whatever device, browser or assistive technology they use. We built it to meet the Web Content Accessibility Guidelines (WCAG) 2.2 at level AA, and we test it ourselves. We cannot promise every part meets every criterion, so if something gets in your way, we would rather hear about it than have you struggle.

What we have built in

• Keyboard: every link and button can be reached and used with a keyboard alone, in a logical order. The item you are on always shows a clear green outline.
• Zoom and text size: you can zoom in up to 400% or make the text bigger in your browser. The page reflows into a single column, so nothing is cut off and you do not have to scroll sideways.
• Screen readers: pages use proper headings and landmarks, so you can jump straight to the part you want. The language is set to UK English so words are read out correctly.
• Images: our logos, accreditation badges and photos have text descriptions. Purely decorative images are hidden from screen readers so they do not get in the way.
• Clear links: links say where they go, and links to PDF documents are marked as PDFs.
• Colour and contrast: text and backgrounds meet the WCAG AA contrast ratios, and we never use colour on its own to get a point across.
• Motion: if your device is set to reduce motion, the opening animation on the home page is switched off.
• No scripts needed: everything on the site works with JavaScript turned off, including the contact form. Our small scripts remember your cookie choice, open the menu on small screens and show a confirmation when the form is sent; the menu also opens without them.
• No time limits: nothing on the site times out or moves on before you are ready.

What is not perfect yet

• PDF documents. Our modern slavery statement, gender pay report and sustainability report are PDFs. They may not work fully with every screen reader. If you need one in another format, ask us and we will send it.
• Other websites. This site links to the websites of our seven companies and to Bunzl plc. They are run separately and have their own accessibility statements.

Getting information in another format

If you need anything on this site in a different format, such as large print or plain text, use our contact form. Tell us what you need and the format that works for you.

Reporting a problem

If you find something on this site that is hard to use, or you think we are not meeting the standard, use our contact form. Tell us which page you were on and what went wrong. We will reply and put it right where we can.

How we tested this site

We last tested every page on 3 November 2026. We ran each page through the axe automated accessibility checker, worked through each one using only a keyboard, and checked each one at 400% zoom and on a small phone screen.

Last updated: 3 November 2026